Our work

Connect the information. Keep the work moving.

Bring investment information, reporting, and recurring tasks into a working routine your team can rely on. USG takes responsibility for the agreed work, documents how it is done, and keeps outstanding questions visible.

The problem

Keep the office ready for the next decision.

A family meeting or investment review can mean gathering records from several managers, entities, and advisers. Past decisions may be hard to find, and the person who knows the history may be unavailable.

We look at where preparation repeats, information is missing, or responsibility is unclear. Then we agree what USG will handle, what knowledge to document, and how your team will review the work.

Where we can help

Where does your team need help?

Choose where support would help now: portfolio reviews, investment opportunities, recurring tasks, or reporting. We agree the output, workload, review standard, and deadline before starting.

See where your portfolio is exposed.

See where holdings overlap, where risk is concentrated, and how cash needs compare with commitments. We review your approved portfolio records and give you a summary of the exposures and questions that need a closer look.

How we helpPortfolio analysis

Talk to us about your portfolio

Decide which opportunities are worth your time.

Get a written assessment of each opportunity against your investment criteria and existing portfolio. We set out the reasons to investigate further, the concerns, and the missing evidence, so your team can decide where to spend its time.

How we helpInvestment screening and review

Get help reviewing opportunities

Keep work moving when responsibilities change.

Keep the agreed records, procedures, and outstanding tasks current. We document the context and responsibilities so authorized colleagues can find what they need and take over a task without starting again.

How we helpFamily-office operations

Talk through the work you need handled

See what needs your attention across the portfolio.

Get a report covering the investments, commitments, and outstanding tasks you ask us to track. It shows what has changed, the dates behind the figures, and the decisions you need to make.

How we helpReporting and follow-up

Get help with your reporting

You’ll know who handles each review, report, or operating task, and who to contact when something needs attention. We agree what each person is responsible for before we start.

The work behind the service

Seven services behind a well-run family office.

A missing document, an overdue request, a decision waiting on the wrong person. These are the everyday problems we help your office work through.

01Have the records ready when you need them.Records are scattered across people and systems

We bring the relevant records together and show you what is missing or out of date. Your team can start the review with the information at hand.

How we helpInvestment and operating records

You receive
Organized holdings, commitments, opportunity documents, and past decisions, with source links and a list of missing information.
Before we start
Which records we’ll maintain, how much information is involved, who provides access, and how often we update it.
Talk to us about this
02Keep useful knowledge available to the team.Knowledge depends on a few people

We organize the approved procedures, review materials, and decision history your team wants to retain. Sources and access permissions are recorded so colleagues can find the context and reuse the work appropriately.

How we helpKnowledge records and reusable review materials

You receive
An organized set of approved materials, source references, and handover notes, with named owners for keeping them current.
Before we start
The records, access permissions, update frequency, and revisions included. Any system build is separately specified and priced.
Talk to us about this
03Make routine approvals easier to delegate.Routine questions keep coming back to you

We help you set clear approval limits, so your team knows what it can decide and when to bring a question to you. When your decision is needed, we prepare the facts.

How we helpApproval rules and decision briefs

You receive
A guide to decision rights and approval limits, plus briefs for the decisions included in the engagement.
Before we start
Which decisions your team can make and who needs to approve the rules before they are used.
Talk to us about this
04Hand over the follow-up on outstanding requests.Work stalls while everyone waits for someone else

We keep track of what is outstanding, follow up with the people responsible, and bring delays to your attention when they need a decision.

How we helpRequest tracking and follow-up

You receive
A current list of requests, completed follow-ups, and a record of what is still waiting on someone else.
Before we start
The work, people, follow-up frequency, and deadlines covered. We cannot promise when another party will respond.
Talk to us about this
05Give your investment team time to evaluate deals.There is more work than your team can handle

We take on the support work you want to hand over, with people responsible for getting it done. Your investment team has less administrative work competing for its attention.

How we helpOperating team and specialist support

You receive
The completed tasks and handover materials in your proposal, with named people responsible for delivery.
Before we start
Tasks, workload, specialist costs, and what a completed piece of work should include.
Talk to us about this
06Know what still needs checking before you decide.Diligence leaves important questions unanswered

We review the supplied evidence against your investment criteria and portfolio, flag missing information, and complete the revisions in our scope. You receive the supporting sources, open questions, and a record of what has been checked.

How we helpDiligence review

You receive
A reviewed diligence package, corrections, supporting sources, and open questions about risk, liquidity, and portfolio fit.
Before we start
The materials, evidence checks, specialist input, and revisions included. Your authorized team makes the investment decision.
Talk to us about this
07See which deadlines and decisions need attention.Updates arrive too late to act on

We show you what is running late, who is handling it, and which decisions need attention. The report also includes the holdings and commitments you’ve asked us to track.

How we helpReporting and action tracking

You receive
A report and action list covering progress, decisions, deadlines, and outstanding information, with source dates and data limitations.
Before we start
What we report on, who supplies the information, and how often you receive an update.
Talk to us about this

These services work together within your USG Strategy engagement. We decide with you where they’re needed across your investments and day-to-day operations.

How we work

Your priorities guide the work.

01

Start with what matters to you.

The family’s priorities define the work. We agree what you want to accomplish and which decisions stay with you.

02

Know who is responsible.

You’ll know who handles each review, report, or operating task, and who to contact when something needs attention.

03

See what is getting done.

Review the completed work, source references, unresolved issues, and documented handovers. Compare delivery with the baseline and standards agreed at the start.

Let’s talk

Make more room for the work only your team can do.

Tell us which reports, recurring tasks, or gaps in information need attention. We’ll discuss the responsibilities USG can take on, your team’s involvement, and the scope and fee.

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